We take extra care when packing your order. We always try to over-do it by using the maximum amount of packing material we can just to make sure your items arrive at your door in the same condition they left ours. All light bulbs are wrapped in bubble wrap before being placed in their styro filled shipping box. This helps ensure that all bulb orders arrive the way they should. perfect. You can feel confident knowing that the people that pack your order really care about what you receive.

We want you to be happy with your order and we always do our best to exceed our own standards.

* Excludes weekends, US Holidays and international orders.

Shipping and ordering FAQ

On what days do you ship?
Supplies are shipped Monday - Friday.
Live Specimens are shipped on Mondays for delivery on Tuesday before noon.

I don't live in the USA, can you say that my order is a gift or a sample so I dont have to pay taxes?
Sorry, but we cannot do this. All international orders are clearly marked commercial.

I'd rather order by phone, can I?
Of course! Call us anytime Monday - Friday 9AM - 4PM EST @ 1-859-907-5914. If you happen to call us outside of our regular business hours, just leave a message and we will call you to take your order the next business day.

ReptiPro.com makes no guarantee to the speed of the USPS, Fedex, UPS or other carrier you may select to deliver your package.

example: USPS Priority Mail is estimated to take 2 to 3 days to reach its destination. This is NOT guaranteed. This is only the estimate the USPS provides. Actual shipment times can be longer and shorter depending on distance, holidays, weekends, etc.

If you need guaranteed service to your destination this can only be done by choosing an Express Service. Express is the only guaranteed service for delivery times.

Notice: All electrical items are 120V unless otherwise noted.

Notice: Absolutely no returns on lightbulbs of any type for international shipments.

Please Contact Us for details for international shipping. We will Send you a custom invoice with your order total on it from which you may pay.

 If you have any questions regarding international purchases at ReptiPro.com please contact us.

If you have questions or concerns about a product and are not sure if it is what you need, please call or email us before you order. We are available and happy to answer your questions. We understand that you want to make the best buying decision but it can be hard when you can't actually hold the product in your hands before the purchase. Maybe you are trying to decide which light will best fit your animals needs or you would like to know the depth of a water dish. Just ask, we can tell you.